Kelagor Help Center — Here for You Always

If you run into any trouble using kelagor, there's no need to worry. That's exactly what our Help Center is here for — so you can find solutions on your own or get in touch with us easily.

A lot of common confusion comes from small things — like not being sure if a deposit went through, a bonus not showing up, or forgetting a password. These are all easy to fix once you know where to look.

Common Account Issues

Many users report not receiving an OTP after registering. First, double-check that your phone number was entered correctly — missing the +88 country code is a common cause. If the OTP hasn't arrived after 2 minutes, use the Resend option. If it still doesn't come through, contact us via live chat.

If you've forgotten your password, click the "Forgot Password" link on the login page. An OTP will be sent to your registered phone number — use it to set a new password. The whole process takes less than 3 minutes.

Deposit & Withdrawal Issues

After depositing via bKash or Nagad, your balance usually updates within 1–3 minutes. If it hasn't after 5 minutes, check your deposit history. If it shows "Processing", wait a little longer. If it shows "Failed", contact support with your transaction ID.

When withdrawing, keep in mind that funds are generally sent back to the same number you deposited from. To withdraw to a different number, you'll need to complete account verification (KYC) first. kelagor follows this policy for your security.

Game & Betting Issues

If a game won't load, start by refreshing the page. Clearing your browser cache resolves the issue in most cases. When playing on mobile, make sure you have a stable internet connection. If you get disconnected during a live game, reconnect straight away — the outcome of any active bet is saved on the server.

Odds changing in Sports Betting is completely normal. If the odds shift from what you originally entered while placing a bet, the system will ask you to confirm the new odds. This is standard practice and is there to protect you.

Security & Account Protection

The security of your kelagor account is our top priority. Keep two-factor authentication (2FA) enabled. Never share your password with anyone — no kelagor staff member will ever ask for it. If someone does, it's a scam.

If a login is detected from an unfamiliar device, you'll receive an account notification. If it wasn't you, change your password immediately and contact our support team. We'll secure your account without delay.

The kelagor Help Center is kept up to date at all times. Whenever a new feature launches or a rule changes, you'll hear it here first — so check back regularly.